Report a Claim - Intimation
Claims Settlement Ratio in FY 2019-20 is at 83.38%
an easy 3 step claim processing

following documents need to be submitted*
*(the company has a right to call for additional documents other than the one's mentioned below)- original policy document
- claimant photoidentity & address proof
- claimant statement death
- copy of death certificate
- copy of cause of death certificate
- medical records on the life assured being hospitalized (Indoor Case papers, Discharge/Death Summary, Test Reports etc)
- hospital certificate if the life assured was hospitalized
- employer certificate for salaried policyholder
- treating doctor certificate
- post mortem report (if conducted)
- fir/ police report/ panchnama / inquest report (if case filed with Police)
- copy of driving license if life assured was driving the vehicle (Applicable if "Accidental Death Benefit or Accidental and Total Permanent Disability Rider" is opted)
following forms need to be duly filled
- claimant statement death (english) (Claimant statement death form in english)
- claimant statement death (hindi) (claimant statement death form in hindi)
- claimant statement death (gujarati) (claimant statement death form in gujarati)
- claimant statement death (odia) (claimant statement death form in Odia)
- claimant statement death (punjabi) (claimant statement death form in Punjabi)
- treating doctor certificate
- employer certificate
- claimant statement death
- hospital certificate (death) (If the life assured was hospitalised)
- hospital certificate (rider) (if the life assured was hospitalised )
following documents need to be submitted*
*(the company has a right to call for additional documents other than the one's mentioned below)- original policy document
- claimant photoidentity & address proof
- claimant statement death
- claimant statement rider
- medical records on the life assured being hospitalized (Indoor Case papers, Discharge/Death Summary, Test Reports etc)
- hospital certificate if the life assured was hospitalized
- employer certificate for salaried policyholder
- treating doctor certificate
following documents need to be submitted*
*(the company has a right to call for additional documents other than the one's mentioned below)- original policy document
- claimant photoidentity & address proof
- medical records on the life assured being hospitalized
- hospital certificate if the life assured was hospitalized
- treating doctor certificate
- employer certificate for salaried policyholder
- fir/ police report/ panchnama / inquest report
- copy of driving license if life assured was driving the vehicle (Applicable if "Accidental Death Benefit or Accidental and Total Permanent Disability Rider" is opted)
FAQs Related to Claims during Covid-19 pandemic
Will My policy cover Covid – 19 claims?
Death Claims:All our Life Insurance products cover Death due to any cause, including Corona Virus
Health Claims - HCB (Hospital Cash Benefit) Rider:In case of Hospitalization due to Corona Virus, claim is payable as per the product features of HCB Rider.
Critical Illness (CI) Claims:In case of Hospitalization due to Corona Virus, claim is payable as per the product features of HCB Rider.
* All benefits/claims subject to terms and conditions of the policy.How do I raise a Claim?
You can report a Claim at any of our touchpoints:Online at https://www.edelweisstokio.in/claim/intimation
Alternatively, you can call us on our Toll Free 1800 212 1212
Claims Mobile Number 88796 88110
Email us at claims@edelweisstokio.in
Visit our nearest branch (When Operational)
Write to us at:
Edelweiss Tokio Life Insurance Co. Ltd.
Claims Team,
6th Floor, Tower 3, B wing
Kohinoor City, Kirol Road,
Kurla (w), Mumbai – 400070.How can I get the status of my Submitted claim?
You can call us at:Toll Free 1800 212 1212 , or
Claims Mobile Number 88796 88110
Email us at claims@edelweisstokio.in
How will I receive the claim amount?
You will receive the proceeds to your Bank account.