Report A Claim
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COVID-19 Details
Death Claims : All our Life Insurance products cover Death due to any cause, including Corona Virus. Health Claims - HCB (Hospital Cash Benefit) Rider : In case of Hospitalisation due to Corona Virus, claim is payable as per the product features of HCB Rider. Critical Illness (CI) Claims : Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection. All benefits/claims subject to terms and conditions of the policy.
Our Claims Philosophy
We deliver our promise of prompt settlement for genuine claims, through a hassle-free, fair and transparent process!
Claim Settlement Ratio in FY 2022-23 is at 99.20%*
Claims Processing Made Easy in 3 Simple Steps
Reach Out to Us
Send us an intimation regarding the death claim
Paperwork for Claim
Submit the required documents
Decision on Claim
Sit back while we review & get back
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Fire Away Questions
Like teacher said, there are no silly questions
Will My policy cover Covid – 19 claims?
- Death Claims: All our Life Insurance products cover Death due to any cause, including Corona Virus
- Health Claims - HCB (Hospital Cash Benefit) Rider: In case of Hospitalization due to Corona Virus, claim is payable as per the product features of HCB Rider.
- Critical Illness (CI) Claims: Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection.
Note : All benefits/claims subject to terms and conditions of the policy.
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How do I raise a Claim?
You can report a Claim at any of our touchpoints:
- Online at https://www.edelweisstokio.in/claim/intimation
- Alternatively, you can call us on our Toll Free 1800 212 1212
- Email us at claims@edelweisstokio.in
- Visit our nearest branch (When Operational)
- Write to us at:
Edelweiss Tokio Life Insurance Co. Ltd.
Claims Team,
6th Floor, Tower 3, B wing
Kohinoor City, Kirol Road,
Kurla (w), Mumbai – 400070.
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How can I get the status of my Submitted claim?
You can call us at:
- oll Free 1800 212 1212 , or
- Email us at claims@edelweisstokio.in
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How will I receive the claim amount?
You will receive the proceeds to your Bank account.
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What is the claim process followed by the company?
- Written intimation to be provided by the claimant to Edelweiss Tokio Life.
- On receipt of the intimation, Edelweiss Tokio Life will communicate the documents required for processing the claim.
- Claimant to submit all the requisite documents.
- Edelweiss Tokio Life to process the claim after receipt and verification of all the documents.
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Where are the claim forms required to be submitted?
The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:
Edelweiss Tokio Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W), Mumbai - 400070
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Who is entitled to receive the benefit?
The claim money is paid to the beneficiary who will generally be one of the following:
- Nominee
- Assignee in case of assignment..
- The appointee in case the nominee is a minor.
- The proposer in case the policy is not on own life.
- Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.
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How will the claimant receive the claim amount?
The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.
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When & how can the claim be notified?
All claims including death claims should be intimated as soon as possible through any of the following channels:
- Online
- Customer Care Toll Free Number 1-800-2121-212
- Visit your nearest branch.
To know more about claim notification, please log on to https://www.edelweisstokio.in/claim/intimation
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Under what circumstances does the company decline the claim?
Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.
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Within what time can i expect the claim to be processed?
All genuine & bonafide claims will be settled within 24 hours of submission of all required documents & information.
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From where do I get a life insurance claim form?
The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.
Please check on https://www.edelweisstokio.in/claim/intimation
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How will i know the status of my claim?
You can find out the status of your claim by calling our customer care toll free number 1-800-2121-212 or by writing to us on claims@edelweisstokio.in;
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Here's Why Our Customers Trust Us
He was very much clear about the issue and the importance of it.. Thanks rohit
Anisha Shashidharan
(sr.associate)
Your customer support is doing excellent job.keep up the good work.
Nilesh Pawar
(manager)
It was very good experience. they understand my problem and solved it and given time to me, thank you.
Kumar Devam
(pvt teacher)
Thanks, all queries resolved in one call to satisfaction. I am rating the services as 10.
Kanika Chaudhary
(DESIGN ARCHITECT)
Very helpful during call thanks to Ms Ayesha A customer care executive
Sudeep priyo Bagh
(teacher)Our Claim Philosophy
“We deliver to our promise of prompt settlement of genuine claims through a hassle-free, fair and transparent process.”
We are always there for you !
For queries, write to onlinesupport@edelweisstokio.in
Need expert advice?
*Claim statistics are for Financial Year 2022-23 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.
ARN No : WP/3378/Aug/2023