You can report a Claim at any of our touchpoints:

• Online at https://www.edelweisstokio.in/claim/intimation
• Alternatively, you can call us on our Toll Free 1800 212 1212
• Claims Mobile Number 88796 88110.
• Email us at claims@edelweisstokio.in
• Visit our nearest branch (When Operational)
• Write to us at:
  Edelweiss Tokio Life Insurance Co. Ltd.
  Claims Team,
  6th Floor, Tower 3, B wing
  Kohinoor City, Kirol Road,
  Kurla (w), Mumbai – 400070.

You can call us at:

• Toll Free 1800 212 1212 , or
• Claims Mobile Number 88796 88110
• Email us at claims@edelweisstokio.in

You will receive the proceeds to your Bank account.

• Written intimation to be provided by the claimant to Edelweiss Tokio Life.
• On receipt of the intimation, Edelweiss Tokio Life will communicate the documents required for processing the claim.
• Claimant to submit all the requisite documents.
• Edelweiss Tokio Life to process the claim after receipt and verification of all the documents.

The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:

Edelweiss Tokio Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W),  Mumbai - 400070

The claim money is paid to the beneficiary who will generally be one of the following:

• Nominee
• Assignee in case of assignment..
• The appointee in case the nominee is a minor.
• The proposer in case the policy is not on own life.
• Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.

We shall settle all bonafide claims within 24 hours and pay interest at 10% p.a., for delay* beyond 24 hours

* applicable to all policies with a Sum Assured of up to INR 5 Crores

The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.

All claims including death claims should be intimated as soon as possible through any of the following channels:

• Online
• Customer Care Toll Free Number 1-800-2121-212
• Visit your nearest branch.

To know more about claim notification, please log on to https://www.edelweisstokio.in/claim/intimation

Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.

All genuine & bonafide claims will be settled within 24 hours of submission of all required documents & information.

The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.

Please check on https://www.edelweisstokio.in/claim/intimation

You can find out the status of your claim by calling our customer care toll free number 1-800-2121-212 or by writing to us on claims@edelweisstokio.in;