Death Claims : All our Life Insurance products cover Death due to any cause, including Corona Virus.
Health Claims - HCB (Hospital Cash Benefit) Rider : In case of Hospitalisation due to Corona Virus, claim is payable as per the product features of HCB Rider.
Critical Illness (CI) Claims : Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection.
All benefits/claims subject to terms and conditions of the policy.
Reach Out to Us
Send us an intimation regarding the death claim
Paperwork for Claim
Submit the required documents
Decision on Claim
Sit back while we review & get back
Note : All benefits/claims subject to terms and conditions of the policy.
You can report a Claim at any of our touchpoints:
You can call us at:
You will receive the proceeds to your Bank account.
The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:
Edelweiss Tokio Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W), Mumbai - 400070
The claim money is paid to the beneficiary who will generally be one of the following:
We shall settle all bonafide claims within 24 hours and pay interest at 10% p.a., for delay* beyond 24 hours
* applicable to all policies with a Sum Assured of up to INR 5 Crores
The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.
All claims including death claims should be intimated as soon as possible through any of the following channels:
To know more about claim notification, please log on to https://www.edelweisstokio.in/claim/intimation
Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.
All genuine & bonafide claims will be settled within 24 hours of submission of all required documents & information.
The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.
Please check on https://www.edelweisstokio.in/claim/intimation
You can find out the status of your claim by calling our customer care toll free number 1-800-2121-212 or by writing to us on firstname.lastname@example.org;
Thanks, all queries resolved in one call to satisfaction. I am rating the services as 10.
Very helpful during call thanks to Ms Ayesha A customer care executive
He was very much clear about the issue and the importance of it.. Thanks rohit
Your customer support is doing excellent job.keep up the good work.
The Customer Care Executive - Ms Afreen Sheikh was very prompt in resolving my query!!
“We deliver to our promise of prompt settlement of genuine claims through a hassle-free, fair and transparent process.”
*Claim statistics are for Financial Year 2020-21 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.
ARN No : WP/1775/Jul/2021