COVID-19 Details

 

Death Claims : All our Life Insurance products cover Death due to any cause, including Corona Virus.

Health Claims - HCB (Hospital Cash Benefit) Rider : In case of Hospitalisation due to Corona Virus, claim is payable as per the product features of HCB Rider.

Critical Illness (CI) Claims : Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection.

All benefits/claims subject to terms and conditions of the policy.

 

Our Claims Philosophy

We deliver our promise of prompt settlement for genuine claims, through a hassle-free, fair and transparent process!

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Claim Settlement Ratio in FY 2020-21 is at 97.01%*

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Please upload documents only in 'pdf', 'docx', 'jpg', 'jpeg' & 'png' format.

DocumentDocument Type Upload DocumentFile Name
DEATH CERTIFICATE PROOF OF DEATH
Address Proof
Address Proof 1
Address Proof 2
CANCELLED CHEQUE CHEQUE
POLICY BOND POLICY
DOCTOR'S CERTIFICATE CERTIFICATE
CAUSE OF DEATH CERTIFICATE
POLICE FIR DOCUMENT
POST MORTEM REPORT PROOF OF DEATH
PANCHNAMA OTHER DOCUMENTS
Claims Processing Made Easy in 3 Simple Steps

Reach Out to Us

Send us an intimation regarding the death claim

1

Paperwork for Claim

Submit the required documents

2

Decision on Claim

Sit back while we review & get back

3

Fire Away Questions

Like teacher said, there are no silly questions

Will My policy cover Covid – 19 claims?

  • Death Claims: All our Life Insurance products cover Death due to any cause, including Corona Virus
  • Health Claims - HCB (Hospital Cash Benefit) Rider: In case of Hospitalization due to Corona Virus, claim is payable as per the product features of HCB Rider.
  • Critical Illness (CI) Claims: Corona Virus is not covered under Criticare+ plan or Critical Illnesses Rider. Hence, the Claim is not payable for diagnosis of Corona Virus Infection.

Note : All benefits/claims subject to terms and conditions of the policy.

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How do I raise a Claim?

You can report a Claim at any of our touchpoints:

  • Online at https://www.edelweisstokio.in/claim/intimation
  • Alternatively, you can call us on our Toll Free 1800 212 1212
  • Claims Mobile Number 88796 88110.
  • Email us at claims@edelweisstokio.in
  • Visit our nearest branch (When Operational)
  • Write to us at:
    Edelweiss Tokio Life Insurance Co. Ltd.
    Claims Team,
    6th Floor, Tower 3, B wing
    Kohinoor City, Kirol Road,
    Kurla (w), Mumbai – 400070.
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How can I get the status of my Submitted claim?

You can call us at:

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How will I receive the claim amount?

You will receive the proceeds to your Bank account.

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What is the claim process followed by the company?

  • Written intimation to be provided by the claimant to Edelweiss Tokio Life.
  • On receipt of the intimation, Edelweiss Tokio Life will communicate the documents required for processing the claim.
  • Claimant to submit all the requisite documents.
  • Edelweiss Tokio Life to process the claim after receipt and verification of all the documents.
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Where are the claim forms required to be submitted?

The duly filled claim forms are to be submitted at your nearest branch or at the below-mentioned address:

Edelweiss Tokio Life Insurance Co. Ltd., 6th Floor, Tower 3, Wing ‘B’, Kohinoor City,Kirol Road, Kurla (W),  Mumbai - 400070

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Who is entitled to receive the benefit?

The claim money is paid to the beneficiary who will generally be one of the following:

  • Nominee
  • Assignee in case of assignment..
  • The appointee in case the nominee is a minor.
  • The proposer in case the policy is not on own life.
  • Life Assured himself/ herself in case of policy on own life for living benefit claims i.e. claims under disability, critical illness and hospital cash benefit.
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Are there any guarantees for claim settlement within 24 hours?

We shall settle all bonafide claims within 24 hours and pay interest at 10% p.a., for delay* beyond 24 hours

* applicable to all policies with a Sum Assured of up to INR 5 Crores

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How will the claimant receive the claim amount?

The company honours claim payments through cheque or through NEFT as per the convenience of the claimant.

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When & how can the claim be notified?

All claims including death claims should be intimated as soon as possible through any of the following channels:

  • Online
  • Customer Care Toll Free Number 1-800-2121-212
  • Visit your nearest branch.

To know more about claim notification, please log on to https://www.edelweisstokio.in/claim/intimation

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Under what circumstances does the company decline the claim?

Company will decline the claim in case the policy is not in force, an exclusion condition applies or, if the claim is found to be fraudulent.

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Within what time can i expect the claim to be processed?

All genuine & bonafide claims will be settled within 24 hours of submission of all required documents & information.

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From where do I get a life insurance claim form?

The Life Insurance Claim Form, along with the requisite list of documents, have been categorically mentioned and uploaded on our website.

Please check on https://www.edelweisstokio.in/claim/intimation

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How will i know the status of my claim?

You can find out the status of your claim by calling our customer care toll free number 1-800-2121-212 or by writing to us on claims@edelweisstokio.in;

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Here's Why Our Customers Trust Us

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Our Claim Philosophy

“We deliver to our promise of prompt settlement of genuine claims through a hassle-free, fair and transparent process.”

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*Claim statistics are for Financial Year 2020-21 and is computed basis individual claims settled over total individual claims for the financial year. For details, refer to Public Disclosures in our Website.

ARN No : WP/1775/Jul/2021