in the new version, 1 additional Rider is offered making it a total of 7 Riders.

The policy cannot be surrendered while the policy is in the lapsed stage. The policy needs to be revived before it is surrendered.

You can buy a policy though any of our sales personnel or directly on our website. You will need to make an application for insurance to us along with requisite documents and premium. Post submission of duly filled application form along with all the required documents, we will evaluate and issue the policy if found eligible. Policy document/ COI along with other documents will be sent you within IRDAI pre-defined timelines, after issuance of the policy

A policy lapses when the policyholder fails to pay the premium even within the grace period. A policy once lapsed loses all its benefits. However, the policyholder has an option to revive the policy, within the stipulated time, to be eligible once again for all the lost benefits.

Yes. You can provide a different correspondence and permanent address. All the policy related communication will be sent to your correspondence address.

For the change in address, we will need an application duly signed or an email from your registered email id and an address proof in the name of the policyholder. For the change in contact details, you can mail us on care@edeweisstokio.in from your registered email id or call us on our toll free number. We will register your new contact details after proper verification.

Proposer is the one who proposes the policy and is thus the owner of the policy. Life Assured is the one whose life is insured and is not necessarily the Proposer. The Proposer and Life Assured can be one and the same person or two different persons.

Nominee is the person selected by the policyholder to receive the benefit in case of death of the life insured thus giving a valid discharge to the insurer on settlement of claim under a life insurance policy. In case of death of the Life Assured, the benefits mentioned in the policy is given to the Life Assured's nominee thereby protecting the family against any financial loss. In case of death of the Life Assured, the benefits mentioned in the policy are given to the Life Assured's nominee which is usually an immediate family member, thereby protecting the family against any financial loss. This is known as the Death Benefit.

Policy term is the number of years for which Life Assured's life is covered by insurance. Premium Payment term is the number of years for which policyholder wishes to pay premium to the company. There are a lot of options available to the customers depending on the type of plan they select, like Single PPT, Limited PPT and Regular PPT.

After giving your personal details, your information is saved automatically. A temporary application ID will be generated and sent to you on your email ID. Within 30 days of saving the form, you can fill in the remaining details and complete the application process

The session does not expire. This is done so that customers can fill in the details at their own convenience.

If there is any mistake in the PDF generated then you have an option to go back and rectify the mistake. A new PDF will be generated after you have made the necessary changes.

The maximum acceptable size of the photograph is 10 MB. Only a recent passport size colour photograph is acceptable for your application process.

There are three simple ways to share your documents with us. 
   1.    WhatsApp – Click a photo of your documents and send it through WhatsApp to 7666194400 
   2.    Scan and Mail - Scan your documents and mail it to us at WebOps@edelweisstokio.in . 
   3.    Click and Mail – Click a picture of your documents from your mobile and mail it to us at WebOps@edelweisstokio.in 

You can send us the documents through any of the above modes.

Yes, after the successful completion of the application form, a PDF file will be generated consisting of the details that you have filled online. You can save this file for your future reference.

The application form gets automatically saved every time you click on the "Next" button. There is also a manual option to save the form so that you need not fill the details all over again. A temporary application ID will be generated and sent to you on your email ID. Within 30 days of saving the form, you can fill in the remaining details and complete the application process.

The medical check-up will be arranged by the company after the receipt of the documents and premium payment. The Third Party Administrator will call you and fix an appointment for the earliest possible date. Medical check-up is an essential part of the application process and can be done anywhere in India as per your convenience. It can also be done at your residence or office.

There will be a unique application number generated as soon as you successfully complete the online application form. This unique application ID will be used for your future reference.

Provision for personal assistance is available only if you request operator assistance. You can click on the "Request Operator Assistance" button and leave your number to get a call from us. Once you purchase a policy, an exclusive DSE (Dedicated Support Executive) will be assigned as soon as your application is filled successfully. You will receive an email stating the details of the DSE who can be directly contacted for any guidance and further assistance.

You can contact your agent or go to the branch for any change in information. You can also call us on our toll free number or mail us on care@edelweisstokio.in if you need any assistance.

You will need to write an email to care@edelweisstokio.in with the transaction ID and date of payment. Please mention your full name and email ID (which you have used in the online application form). Post verification of your payment, we will proceed with processing your application form and notify you regarding any further action required from your end.

In case your payment transaction fails, you will be returned to the payment screen where you can choose a different payment instrument to make the premium payment. You don't need to fill the application form again.

The payment can be made by Credit card, Debit card and Net Banking (45+ Banks). After you have made the payment, a transaction receipt will be sent to you by email for future reference.

Change in premium payment mode is allowed on Policy Anniversary for active policies

ECS is Electronic Clearing Services where the customer premium amount is automatically deducted from the customer's bank account on the particular due date or draw date provided by the customer. The customer need not remember the due date everytime as ECS is automatically deducted, thereby reducing the chances of lapse of policy. To apply for ECS facility, the policyholder needs to provide the ECS mandate form and a cancelled cheque to the company along with advance premium.

Note: ECS has been replaced by NACH(National Automated Clearing House). Existing ECS mandates will now be moved to the NACH platform, in partnership with the participating banks. However, no intervention from investors will be necessary in this regard

A nominee is the person who receives the proceeds of an insurance policy in the event of death of the life assured. Currently, at the time of issuance of online policy, you can nominate only one person and the nominee should be in your immediate blood relation, for instance your father, mother, brother, sister, children or your spouse. However, you can visit the branch with a written request for nominating multiple nominees after receipt of the policy documents.

For the change of nominee, you need to submit a duly signed application along with ID proof of the nominee, in any of our branches or to your agent. A nomination form is also available to facilitate the same.

Nominee is the person selected by the policyholder to receive the benefit in case of death of the Life Assured . He/she is capable of giving a valid discharge to the insurer on settlement of claim under a life insurance policy. In case the nominee is less than 18 years of age, he/she is considered as a minor who is legally incompetent to enter into a contract and therefore, ineligible to receive claims directly. In such a case, the policyholder is required to provide an Appointee to complete the legal formalities.

Medical tests are part of risk assessment of an individual. Therefore such requirements are raised by the company depending on the age, sum assured and health factors of an individual in consideration.

We require details about your medical condition, the diagnosis and treatment records from the hospital and the medication administered to you during the same period. If you are currently under medication kindly mention the same. Please upload the records of your treatment and diagnosis with your other documents.

The amount of insurance cover a person is eligible for, is a function of his/her present earning capacity. Your annual income determines the maximum amount of insurance that we can provide you. You can be assured that the information submitted by you will be treated as confidential and will be used by us only to assess the insurance cover requested by the life assured in the proposal form.

Please mention the details of your parents, siblings and spouse with their correct age and health status.

The documents required for filling the online application form are ID proof, Age proof, Residence Proof and Income Proof.

The following documents are required for filling the online application form:
1.ID proof
2.Proof of Age
3.Proof of Residence
4.Proof of Income

An appointee is required when nomination is in favour of a minor. A minor cannot give a valid discharge to an insurance company, hence we require the details of an appointee (who is a major) to receive the proceeds of the policy in lieu of the minor. You can nominate only one person as an appointee and the appointee should be in your immediate blood relation or your spouse.

Please select the occupation that reflects a larger percentage of your income or the one that requires more working hours from you.

Please mention the name in the same manner in which you want your name on the policy document. The company would prefer that you exercise your discretion in this matter. In this case, you may submit a written declaration stating your maiden name and your name after the marriage, along with the documents which contain your maiden name.

Duplicate copy of the policy bond can be obtained by making a request at any of our braches. you will be required to submit a policy service form, along with letter of indemnity

Funds of the Policy can be transferred in exception cases. Owner of the Policy can submit transfer of fund request at any of our branches detailing the reason for transfer of fund. We will evaluate the reason of such request and decide on transfer of the funds

Logon to our website and you will find a link to generate Premium Paid Certificate. Premium Paid Certificate is generated on the basis of financial year and is useful for claiming tax rebates.

Deduction is available under Section 80C of Income Tax Act, 1961 for the premium paid on life insurance policies with a maximum annual ceiling of Rs.1,50,000. (As per current taxation law)

As per Sec 10 (10D) of Income Tax Act, 1961, maturity benefits are tax free in the hands of policyholders. At any point of time during the policy term, premium should not exceed 10% of minimum sum assured (As per current taxation law)

Yes, you can claim tax benefit under section 80C of the Income Tax Act, 1961, for the life insurance premium paid by you for your wife/husband/dependent child's policy. (As per current taxation law)

Under Section 80CCC, you can avail benefit of up to Rs.1.5 lakhs on the premium paid towards a pension plan (1.5 lakhs limit is inclusive of Sec 80 C). On maturity, one-third of the amount can be withdrawn and would be tax-free. Monthly pension receipts will be treated as income in the hands of the assessee and taxed accordingly. (As per current taxation law)

Term Plan is a pure insurance plan which has high insurance cover and comparatively low premiums. They provide protection for a fixed term and on the death of the Life Insured in the policy term, Sum Assured is payable to the nominee. However, no benefit is given if Life Insured survives the Policy Term. These type of plans cover the risk of early demise of breadwinner of the family.

Endowment plans are those plans which cover 2 types of risk – Risk of an early demise and Risk of a long life. It gives Death benefit or Maturity Benefit, whichever is earlier.

For Annual Payment Mode – No change in the death benefit amount.

For Half-Yearly & Monthly Payment Mode – Death benefit amount is comparatively higher than the death benefit amount of the old version.

No, there is no change in the Surrender Value.

In the earlier version, Sum Assured = X times the annualized premium, where annualized premium is the premium payable in a year chosen by the policyholder, excluding the underwriting extra premiums and loadings for modal premiums, if any.

'Annualized premium has been replaced by 'Annual premium', where annual premium is the premium payable in a year, including loadings for modal premium but excluding the underwriting extra premiums, if any. 

There is a change in the Refund of Premium Amount on cancellation.

Old Version : On cancellation:  Refund of Premium = Premium paid – (Proportionate Risk Cover Premium +Stamp Duty + Cost incurred for medicals, if any)

New Version: On cancellation:  Refund of Premium = Premium paid – (Stamp Duty + Cost incurred for medicals, ifany) 

You can add or delete riders on policy anniversary. However, which Riders can be added depends on product and Rider specifications and underwriting guidelines.

Riders are extra benefits offered with the base plan, at an extra cost. Riders cannot be bought alone. The Policy term and Premium Payment Term would be the same as the base plan and the Sum Assured of Rider cannot be more than the Base Plan Sum Assured

Minimum Lock in period in a ULIP plan is 5 years from the date of policy issuance.

Yes, switching is allowed in the ULIP plans as per the product specifications. You can fill up Fund Switch form and submit it to your agent or to your nearest branch. Alternately, you may also do it online by logging in to your account through the website.

There are two types of Life Insurance plans:

Traditional plans: These plans do not offer any option to choose between various asset classes and the investments are made solely at the discretion of the insurance company. Traditional plans provide returns in the form of sum insured plus bonus (if and when declared). The amount of bonus depends upon profits made by the insurance company and the declaration of the bonus is at the sole discretion of the life insurance company. Since traditional plans offer assured returns, a major portion of the premium is required to be invested in risk-free securities, as per Insurance Regulatory and Development Authority of India(IRDAI) mandate.

ULIP plans: Part of the premium goes into buying life insurance cover while the remaining part of the premium is invested in an asset class (Equity/Debt), based on one’s choice. Asset class investment is made after deduction of known charges.

Yes, loan can be availed against the specified policy once it acquires a surrender value. You will be charged interest on the loan amount. The rate of interest will be declared by the Company from time to time, based on then prevailing market conditions.

Edelweiss Tokio Life has three retirement plans: Immediate Annuity Plan, Cash Income Plan, Easy Pension and Pension Plan. For more details, have a look at the below link:  http://www.in/solutions.aspx?product=retirement_funding

We understand your needs and provide you with many options to save money for your future. We have several plans under wealth accumulation. You can choose the plan that suits your needs at https://www.edelweisstokio.in/product/planned-future/wealth-accumulation