Grievance Redressal Mechanism

Grievance Redressal Mechanism

We have established a Grievance Redressal Mechanism to assist in the resolution of any complaint, grievance or dispute in respect of the Policy. You are requested to submit your complaint at any of the below mentioned touch points:

 

• Toll free customer care number: 1-800-2121-212 (9:00 am to 9:00 pm, 7 days a week).
• Email us at: complaints@edelweisstokio.in / care@edelweisstokio.in
• Write to us at: Customer Care, Edelweiss Tokio Life Insurance Company Ltd, 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai 400070.
• You can lodge your grievance/complaint at any of our branches/offices. Click here for more details. 

 

Details of Grievance Redressal officer:

Ram Akella, +91-22-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays), Email Id : GRO@edelweisstokio.in.

 

We will respond with a resolution within 15 calendar days 


If your concern remains unresolved or if you have not received any reply within a period of one month from the date of receipt of complaint by the Company, you may approach the Insurance Ombudsman for redressal as per Rule 13 and 14 of the Insurance Ombudsman Rules, 2017 (‘Insurance Ombudsman Rules’).  You may refer to the list of Ombudsman with their addresses on http://ecoi.co.in/ombudsman.html

 

In case the resolution does not meet your expectations, you may register a complaint at the Integrated Grievance Management System of the Authority.