I always discouraged my husband from buying this term plan because I thought what could happen to a 38 year old physically fit man suddenly? After he left, I found a policy in his drawer. Receiving the full amount of the sum assured meant a secure future for my 10 and 4 year old boys. You guys have been so co-operative, and I applaud Edelweiss Tokio Life for being so supportive.
I wanted to pen this email to echo my appreciation for the quality of service I experienced from Edelweiss Tokio Insurance. I had submitted an insurance claim for the demise of my spouse and in a matter of less than 1 week, the claim was settled. The paper work was smooth and your representative came and collected the documents when it was raining heavily in Mumbai. I very much appreciate the quality of your service, my huge thanks to associates who made this possible.
Timely followup and detailed information of staff helped me in buying the term plan and criti care plus. Got the term plan very quickly and hassle free.
Edelweiss Tokio has very good plans where insured is not covered for his untimely death but his loved ones are protected with benefits even after insured is no longer alive. Further, their claim process is extremely hassle free and quick. Their personal touch in ensuring my claim is processed makes them different from other life insurance companies.
I purchased the insurance policy from edelweiss with better rates as comparable to other companies , so it makes a remarkable and optimum benchmark for all the interested policy buyers
He was very much clear about the issue and the importance of it.. Thanks rohit
Your customer support is doing excellent job.keep up the good work.
100% satisfactory. Thanks to Edelweiss tokyo and its hard working staff.
100% satisfactory. Thanks and regards to the mam who handled my query and thanks to edelweiss tokyo for giving good services.
Very helpful during call thanks to Ms Ayesha A customer care executive
Thanks, all queries resolved in one call to satisfaction. I am rating the services as 10.
The Customer Care Executive - Ms Afreen Sheikh was very prompt in resolving my query!!
Great and Fantastic service given by the executive who attended my call and Thank you.
She understood my problems and helped me to find my solution..Thanks to her.
This was a very informative talk with an executive and my query resolved with in the specific time and I got the mail too in a stipulated time period.
I am happy at ease to work with your Executives.
Executive was undergoing my problem and resolved my problem.
It was very good experience. they understand my problem and solved it and given time to me, thank you.
I am totally speechless. Thank you so much for helping me out. In fact, I don't have any word to describe how indebted I am with Edelweiss Tokio. Never in my life, I have come across such a genuine & trustworthy insurance company. You have changed my entire conception towards Insurance companies. I am really grateful. May your company rise to much greater heights in the years to come.
GOOD SERVICE FROM EDELWEISS TOKIO.I AM FULLY HAPPY WITH YOUR SERVICE
Good speech and explanation. Thank you very much.
I asked certificates for my two insurance policies for filing Income tax return.The lady officer who attended my call was very courteous and promptly emailed certificates in few minutes time.Service is excellent.Thanks every one from top to bottom in the company.Keep it up.
Thanks very muchnEdelweiss Tokio has vey fast and excellent service and response.nI will definitely recommend many of my friend for edelweiss insurance.
Nice call, explain very nice and whatever she has committed for the call back she has called back me
It was an excellent experience! Thanks to the lady who interacted with me. My problem was resolved in stipulated time. Thank you all there.nDr. Kishor RathinDr. Nalini Rathi.
Awesome Service by Aafreen!! Hire such people more and trust me you will have good future.
Call center agent understood my query, also explained my need very well ! Also very soft way of talking !
Afreen very sweetly helped me and explained me every doubt.
Very fast service good staff my problem solve very fast good company
Call center walo ne meri sari problem solve kiya, samay par sari jankari di , aur puri madad ki isliye mai Edelweiss tokio se bahut happy hu
I really appreciate the call centre agent who took time to understand my query and explained the ways it could be resolved and also answered questions regarding the policies satisfactorily. She also did not just leave me waiting on hold in between,but told me when it was taking more time than originally thought.
I am very happy to say that my interaction with all while.buying.the policy was very good and responded my queries immediately to my satisfactionnThanks
Had a good experience interacting with your executive, keep up the good work
Very nice behaviour for customers care services..
Executive was very cordial & well behaved. He has clarified all queries as asked by me immediately.
Customer care executive was very polite and helpful.
The team resolved and shared the required form in time.Very good.
It was gr8 support n instant ,the caller attender was excellent in explaining things. Gr8888
It was a good response from the staff and cooperated very well
Nice insurance company & staff is very well trained & confident
Good and quick response to the queries
Issue was resolved within timeline to satisfaction.
Very much customer friendly
All went well. I could find ease in the process of sharing my information. A professional talk helped me have more confidence.
she is to good and very talented Neha Thanks Alot
Jis excutive se meri kal baat hui thi 14 may ko...she is too undestanding n doing their job so politely
I SATISFIED FOR OUR EDELWEISS TOKIO INSURANCE COMPANY, VERY VERY THANKS TO ALL SENIOR AND JUNIOR OFFICIAL STAFF'S IN EDELWEISS TOKIO. THANKS TO ALL.
I think, He knows how to handle the coustom, he is knowledgeable thanks to solve my problems.
Thanks Edelweiss Tokio for such a committed and dedicated customer support.
The overall experience was gr8 and the response was prompt
Excellent service from your executive and mail communication also.
The person spoke to me was very helpful and cordial
I am very impressed by the executive's service.
I am pleased to be associated with a professional Co. like Edelweiss Tokio
Good Service even during LOCKDOWN period
This is just a note of appreciation for your team and you at Edelweiss in the way you handled & managed with care & understanding relating to insurance claim at this very difficult moment in my life. I will surely recommend Edelweiss.
Dear Edelweiss Tokio Team, Let me acknowledge the continuous support by the grievance team. Right from patiently hearing my whole case to giving me assurance for the best assistance to giving timely follow up. Simply vanished all my grudges towards Edelweiss. At least i can be rest assured that i am in safe hands.
Thanks for the excellent response your team have given to me and my wife. Your kind gesture shall be highly solicited. I shall deposit the policy booklet in the nearest office.
I am writing to appreciate your services during the difficult times that our family had gone through. I had not expected that any company would settle a claim of such big amount and credit my account within 24 hours. I can say that My husband had taken right decision to purchase the policy from edelweiss tokio life and I will recommend it to
With reference to d policy number, mentioned in d subject, I would like to thank to ur company and to ur team members. My claim money is transferred in my account within one week of my file submission to the company office. It is really appreciable as at this crucial phase of time in my life, the company was understanding my situation and had passed my claim with minimal formalities n queries done. Thanks a lot.
Shoutout to @Edelweiss_tokio. Life Insurance claim applied on 10th, and claim amount received in 13th July. Lots of paper work and hassle, but all that got taken care of within about an hour during one visit to their branch office. Thanks!
I have purchased a Wealth plan with annual premium of Rs. 50000. The best plan of edelweiss life without any policy administration and allocation charges and also offering extra fund every year till end of PPT.The Best Plan in Insurance Sector by Edelweiss.
Great work by Shubhashini Provide all the correct details and suggested me correct product
Awesome customer service provided by Ms Sneha Lele one of the best Relationship Managers Provided all the necessary information and resolved all the queries Kudos to her Keep up the good work
Exelent cooparation from custumure service people in whatsapp thank u very much
Awesome service by the company employees very polite and listened to the queries carefully Very much satisfied with the services
I am satisfied with company officer who helped me and recalled and gave valuable suggestion time to time in getting the policy
I am satisfied with my policy and services provided to me. Thanks to the team members especially to Miss Renu who supported me in getting my documents fulfilled
Excellent service and guidance very polite and courteous team
Nice working with the associates
Very polite and mannerful personnel they know how to handle thier client
I have purchased unit linked equity plan through policy bazar after that your company communicate to me i very much impressed about your service and good behaviour of staff and working under very transparently and cooperative
A good helpful team of people .....acted as per my requirement and schedules..... good job done.
Feed backs from the customer Service section reminds me the Feeling...Customer is the King
The customer service is excellent, guided and helped at each step.
I am happy and satisfied with the product and the product performance.
The ULIP products with Edelweiss are being customized. The funds are performing good. Over and above excellent service by the employees with good hospitality.
I m very happy with edelwiss bcz they have provided very good plan at cheapest premium.
I would like to commend Joella Crasto on her amazing customer mgt skills she will be an asset to any organisation she will work for her constant updates and prompt actions really delighted me and I have never experienced such a service from all other insurance companies I have dealt with
Wow wonderful experience , very good customer service ,eventhough it's a online service I feel very comfortable. Thank you.
Very prompt & informative customer service. They have the proper trained staff who cares for providing solution in a timely manner... reachable both through phone or email.
Very good customer service..I really appreciate customer care officer and my relationship manager to make process smoothly. Thank you
Customer care was really good. They have good knowledge on Products and gives the customer valuable suggession
I am really happy for the customer service as they explained in detail about the product not once but n times as I was having lots of queries.
customer service is good.doctor treated well.they arranged according to my convenience.
Very good follow up
I really was not sure what my first job is going to be like and I wanted it to be something that has meaning, purpose and where I could create a difference. I chose Edelweiss Tokio because it is a rapidly growing company with endless opportunities for their employees under the Executive Analyst Program. I have been extremely fortunate to be in an extremely dynamic department of the Corporate Center within this organization.
The 3 years at Edelweiss Tokio Life have significantly enhanced my professional and interpersonal skills. Working for cross-functional projects considerably boosted my collaboration skills and business acumen, while new initiatives have helped me strengthen my execution excellence. I thank the Actuarial head for my nomination as I qualify for the Emerging Leader program for FY17-19.
My year as an EAP has been very rewarding in terms of the quality and quantity of work I was assigned. Fortunately I was able to interact at length with some senior management, which helped me widen my perspective on how to overcome complex business hurdles. Cross functional projects helped me understand how various departments work and training programmes were a great source of on-the-job learning. I am now looking to pass on these learnings to the next batch of EAPs that have joined.
Working at Edelweiss Tokio Life has been truly rewarding! I have had the chance to work in two different teams under great mentors. One common theme in both roles is the huge amount of exposure I got and I think this is embedded in the organisational philosophy. This gives a great opportunity for freshers like me to grow professionally and to develop the entrepreneurial spirit.
All products are awesome!!!
1- A great opportunity to self clarification with the edelweiss team for customer regarding insurance. 2- It is the best online table of self execution to purchase a insurance plan according to your choice and capacity. 3- I have a confidence 100% of its positive growth in coming future. 4- According to my overlook all plans are customer friendly lower to high level customer. 5- Don't be late guys hurry up to take insurance decision for your family security.
I am very delighted to have a product from Edelweisstokio as I go through with your customer service and it is really very impressive and prompt. Best wishes!
Extremely thanks to Edelweiss Tokio Team for step up with me by pouring their full strength for my valuable life.This Edelweiss Tokio Company is one of the finest company for providing instant or prompt services to me as a valuable customer honesty. This company will achieve extreme hight for success. Once again thank you very much.
i suggest my friends and near and dears best term policy edelweiss tokio life.
I had a smooth customer calls, guiding me, clarifying my queries. I need not go through queues, automated voices. Personal response made it a better experience. Thanks
Guidance was extremely beneficial to decide and go ahead. Delightful services. Please keep it up.
Executives are really very well doing job. Call and follow up is very strong. They give very important information.
first i would like to thank customer executive team. from the day i have applied for policy all executive coordinated well and explained clearly about policy and helped me to fill application and supported in all aspects to get the policy thanks once again for the great support.
Great Support for fulfilled my requirements.
Overall experience with Edelweiss has been good. I have a suggestion on term policies for teens around 18 years. As most of them wouldn't be earning or they wouldn't have Last 3 years ITRs, you should come up with a pension plan that they can go for without the ITRs. You can link their plan with the parent as the joint policyholder till the age of 23 or 24 years post which the actual policyholder (child) can continue paying the premiums. This way, we as parents can secure the future of our child
One of the best product in market.
Overall experience is very nice. I am very much satisfied with customer care and their products.
This wealth plan is awesome, It will help to build good money and secure futue of our children.
I found the customer service very nice. I was in need of the tax saving document to submit in my office & that day (29th Dec 2017) was the last day to submit. But when I called up the customer service, everything sounded very positive. The person on the other side was very cordial & pleasant, heard my concerns very patiently & assured me that the document would be sent to me very soon. To my surprise I got the document in my inbox in 10 minutes. I wish I could remember the name of the person.
One of the best product come across in searching of a perfect term plan.
Very good follow up
Excellent service by service executive.
I experienced very prompt & sincere service
We are very happy to share that customer service from your representatives are very nice, they did it in such a way that taking policy decisions make us more easy.Thank you
I really appreciate the approach of the executive and realize for the importance of term plan especially thanks to Miss Manisha Mane.
I have taken term plan with edelweiss which has no match with other competitors. No other insurance provides you 80 yrs coverage at such a low premium.
Very prompt & informative customer service. They have the proper trained staff who cares for providing solution in a timely manner... reachable both on phone or email.
I applied for a Term Policy in Dec 2017, and while there were a few tests and clarifications of preexisting conditions, the communication and feedback from the company was professional, prompt, consistent and pleasant. The online support team was always professional and punctual and made it a point to provide me the status of the proposal every few days. I must make a special mention of Ms. Subhashini Shankar who guided me through the process, lent a patient ear when I had complex queries and al
Acceptable customer service, however needs a lot of improvement. Focus on communicating to client and seek their concerns and explain the steps you have been taking to resolve the issue. Emails won't suffice.
While buying a policy online I took the support of the customer care, and it was really an awesome experience. So now I'm a proud member of EDELWEISS family
Customer care people were very good in resonding to all my querries with patience. I appreciate them
The customer service is prompt and helpful for any clarification.
Very good to describe policy detail with very patience ,i like very much
Customer service realy super and product schem is very nice.
Excellent customer service,one of the best service I never heard,all the very best team
I just bought some other insurance along with Edelweiss Tokio...but Edelweiss Tokio service...u guys rock man... Thanks
Good overall experience with informed representative. Good website to buy insurance yourself.
Customer services are very good and satisfied to answer any question.
Recently taken TOTAL SECURE+ policy for me. I love the policy which cover me until I attain 80 years. Hassle free application procedure through online. Even at every small corrections/requirements customer care quick response is awesome. Complete physical check up at home is unbelievable. With in 10 days every thing completed and policy soft copy also available. Taken policy even doing my daily works as per my time convenience. Definitely a nice experience.
"I am very much happy with the customer care executives that deal with me from initial discussions regarding policy & its benefits plus facilities till the time to issuance of policy. They had also informed every steps till receiving the policy hard copy through courier. The third party associated i.e. for medical checkup team also very cooperative & helpful. Thanks to all these stakeholders in procuring this policy"
I am happy with the services of Edelweiss Tokio Life. All staff members are very professional. They provided guidance to complete the form and helped me in submitting my documents. They arranged my medicals and gave reminders from start of policy till issuance.
Thank you for processing and issuing my policy. From the beginning till issuance of my policy, it is been nice and hassle free. Your follow up and subsequent guidance, help in generating a smooth transaction.
I am happy to get a term plan from Edelweiss Tokio Life and to be associated with such a reputed organisation. A good, calm and helpful representative assisted me throughout the process. Really appreciatable. Hope this will continue in the future.
I brought this plan because it is one of the very few policy which gives a coverage for 80 yrs. second I purchased it from policy bazaar.com, so have to mention that their coordination is also impressive. Third the communication from Edelweiss team was so good . they informed me every thing and let me informed at each and every stage.They personaly assigned me a person named Sneha from ET, she walked me through all the proceedings. I hope you people continue the service in India, like this
Thanks for issuing the policy.I am very much satisfied with the professionalism shown by entire team (sales/UW/support).Special token of appreciation to Rohan in getting things clarified and resolved so promptly.Wonderful and pleasant expereince
As per my readings.. of edelweiss & tokio companies.. They are in very less aged. in Indian Insurance... but according to their commitment.. It will be better player in the market in the coming days.In term insurance, we have to candid in information to the company.. then everything is positive..I am the happy customer..
It was an absolute pleasure to interact with you for this policy issuance.Overall experience with Edelweiss Tokio was amazing & I'm extremely satisfied with the services.In fact the policy kit is one of the most innovative policy kits,especially the tag line "The key to your family's financial security".
Thank you for effectively closing the proposal.I would like to share my views regarding the service I received from Edelweiss Tokio and personally from Kaushik who has been my point of contact through out this transaction.Just to give you a background I work as Director with an IT MNC and I am someone who understands the insurance and Financial products very well.What was impressive with Edelweiss Tokio was the transparency in the whole process.I will be happy to suggest ET to my friends.
Thanks for providing the good news that the policy has been issued.Yes,the service was very good from Edelweiss Tokio Life Insurance to avail this insurance within the scheduled time.I hope the same kind of support will continue for this long term relationship with Edelweiss Tokio.
I am very pleased to avail the services of Edelweiss Tokio. Very co-operative ,responsive & timely.I will surely recommend my friends and relatives to opt your services.