Hear Why Our Customers Adore Us


Anisha Shashidharan

sr.associate

He was very much clear about the issue and the importance of it.. Thanks rohit

Nilesh Pawar

manager

Your customer support is doing excellent job.keep up the good work.

Kanwaljit Singh

owner

100% satisfactory. Thanks to Edelweiss tokyo and its hard working staff.

Satinderpal Kaur

owner

100% satisfactory. Thanks and regards to the mam who handled my query and thanks to edelweiss tokyo for giving good services.

Sudeep priyo Bagh

teacher

Very helpful during call thanks to Ms Ayesha A customer care executive

Kanika Chaudhary

DESIGN ARCHITECCT

Thanks, all queries resolved in one call to satisfaction. I am rating the services as 10.

Devanshu Gandhi

Buisness owner

The Customer Care Executive - Ms Afreen Sheikh was very prompt in resolving my query!!

Rajesh Dhayalkar

CONTRACTOR

Great and Fantastic service given by the executive who attended my call and Thank you.

Chirodeep Roy

MANAGER

She understood my problems and helped me to find my solution..Thanks to her.

Satish Mehta

Retired

This was a very informative talk with an executive and my query resolved with in the specific time and I got the mail too in a stipulated time period.

Bhargavi Yedurupad

software engineer

I am happy at ease to work with your Executives.

Narendra kumar Cheekati

professor

Executive was undergoing my problem and resolved my problem.

Kumar Devam

pvt teacher

It was very good experience. they understand my problem and solved it and given time to me, thank you.

Mohonasish Chatterjee

NA

I am totally speechless. Thank you so much for helping me out. In fact, I don't have any word to describe how indebted I am with Edelweiss Tokio. Never in my life, I have come across such a genuine & trustworthy insurance company. You have changed my entire conception towards Insurance companies. I am really grateful. May your company rise to much greater heights in the years to come.

Parth Jani

supervisor

GOOD SERVICE FROM EDELWEISS TOKIO.I AM FULLY HAPPY WITH YOUR SERVICE

Prabu R

Technical professional

Good speech and explanation. Thank you very much.

Abraham K a

government service

I asked certificates for my two insurance policies for filing Income tax return.The lady officer who attended my call was very courteous and promptly emailed certificates in few minutes time.Service is excellent.Thanks every one from top to bottom in the company.Keep it up.

Shashikant Tajane

Sr.Administrator

Thanks very muchnEdelweiss Tokio has vey fast and excellent service and response.nI will definitely recommend many of my friend for edelweiss insurance.

Ronak Jain

Equity advisor

Nice call, explain very nice and whatever she has committed for the call back she has called back me

Kishor Rathi

Doctor

It was an excellent experience! Thanks to the lady who interacted with me. My problem was resolved in stipulated time. Thank you all there.nDr. Kishor RathinDr. Nalini Rathi.

Nishaag Ponnambeth

Sr.project manager

Awesome Service by Aafreen!! Hire such people more and trust me you will have good future.

Robinson J

manager

Call center agent understood my query, also explained my need very well ! Also very soft way of talking !

Sunoj Joseph Thampy

Sr. Manager (Admin)

Afreen very sweetly helped me and explained me every doubt.

Aman Kumar

Proprietor

Very fast service good staff my problem solve very fast good company

SUDHA FAYE

SCRM (Manager)

Call center walo ne meri sari problem solve kiya, samay par sari jankari di , aur puri madad ki isliye mai Edelweiss tokio se bahut happy hu

VINU M

Software Engineer

I really appreciate the call centre agent who took time to understand my query and explained the ways it could be resolved and also answered questions regarding the policies satisfactorily. She also did not just leave me waiting on hold in between,but told me when it was taking more time than originally thought.

RAJENDRA BHAURAO CHOUGULE

Owner

I am very happy to say that my interaction with all while.buying.the policy was very good and responded my queries immediately to my satisfactionnThanks

MUKUL SHARMA

Manager

Had a good experience interacting with your executive, keep up the good work

CHANDVEER

Constable

Very nice behaviour for customers care services..

HARISH SINGH RANA

Sr. Manager (Admin)

Executive was very cordial & well behaved. He has clarified all queries as asked by me immediately.

SHIV KUMAR

Asst. District Attorney

Customer care executive was very polite and helpful.

SUDHA FAYE

SCRM (Manager)

Call center walo ne meri sari problem solve kiya, samay par sari jankari di , aur puri madad ki isliye mai Edelweiss tokio se bahut happy hu

VINU M

Software Engineer

I really appreciate the call centre agent who took time to understand my query and explained the ways it could be resolved and also answered questions regarding the policies satisfactorily. She also did not just leave me waiting on hold in between,but told me when it was taking more time than originally thought.

MUKUL SHARMA

Manager

Had a good experience interacting with your executive, keep up the good work

Vineet Sharma

Sr. Tech Manager

The team resolved and shared the required form in time.Very good.

Deepak Mehta

Proprietor

It was gr8 support n instant ,the caller attender was excellent in explaining things. Gr8888

Raju Bhavsar

Engineer

It was a good response from the staff and cooperated very well

Bhavinkumar Patadia

Accountant

Nice insurance company & staff is very well trained & confident

Shailender Kumar

Supervisor

Good and quick response to the queries

Ajit Phadnis

Senior Arctech

Issue was resolved within timeline to satisfaction.

Jitendra Nath Mahato

HOD

Very much customer friendly

Akshit Mehendiratta

HOD

All went well. I could find ease in the process of sharing my information. A professional talk helped me have more confidence.

Mohd Haroon Akhtar

Executive

she is to good and very talented Neha Thanks Alot

Sonia Sharma

Tutor

Jis excutive se meri kal baat hui thi 14 may ko...she is too undestanding n doing their job so politely

Nani Gopal Das

Fireman

I SATISFIED FOR OUR EDELWEISS TOKIO INSURANCE COMPANY, VERY VERY THANKS TO ALL SENIOR AND JUNIOR OFFICIAL STAFF'S IN EDELWEISS TOKIO. THANKS TO ALL.

Sajid Safiulla Khan

Manager

I think, He knows how to handle the coustom, he is knowledgeable thanks to solve my problems.

Amit Lakra

SNCO

Thanks Edelweiss Tokio for such a committed and dedicated customer support.

Harbinder Pal Singh

Proprietor

The overall experience was gr8 and the response was prompt

Prakash P

Partner

Excellent service from your executive and mail communication also.

Pavan Kumar Attaluri

Sr. Manager

The person spoke to me was very helpful and cordial

Avadhesh Lal Srivastava

Agent

I am very impressed by the executive's service.

Rajnish

Sr. Manager

I am pleased to be associated with a professional Co. like Edelweiss Tokio

Arun Reddy

Sr. Manager

Good Service even during LOCKDOWN period

Jawahar L

NA

�This is just a note of appreciation for your team and you at Edelweiss in the way you handled & managed with care & understanding relating to insurance claim at this very difficult moment in my life. I will surely recommend Edelweiss.�

JIGAR ROHITBHAI MEHTA

MD Pathology

Dear Edelweiss Tokio Team, Let me acknowledge the continuous support by the grievance team. Right from patiently hearing my whole case to giving me assurance for the best assistance to giving timely follow up. Simply vanished all my grudges towards Edelweiss. At least i can be rest assured that i am in safe hands.

Anisha Parveen

NA

Edelweiss Tokio has very good plans where insured is not covered for his untimely death but his loved ones are protected with benefits even after insured is no longer alive. Further, their claim process is extremely hassle free and quick. Their personal touch in ensuring my claim is processed makes them different from other life insurance companies.

AJE DOLO

NA

Thanks for the excellent response your team have given to me and my wife. Your kind gesture shall be highly solicited. I shall deposit the policy booklet in the nearest office.

Vaishali Shah

NA

I am writing to appreciate your services during the difficult times that our family had gone through. I had not expected that any company would settle a claim of such big amount and credit my account within 24 hours. I can say that My husband had taken right decision to purchase the policy from edelweiss tokio life and I will recommend it to

Nitasha Bajaj

NA

I always discouraged my husband from buying this term plan because I thought what could happen to a 38 year old physically fit man suddenly? After he left, I found a policy in his drawer. Receiving the full amount of the sum assured meant a secure future for my 10 and 4 year old boys. You guys have been so co-operative, and I applaud Edelweiss Tokio Life for being so supportive.

Rivesh Surana

salaried

With reference to d policy number, mentioned in d subject, I would like to thank to ur company and to ur team members. My claim money is transferred in my account within one week of my file submission to the company office. It is really appreciable as at this crucial phase of time in my life, the company was understanding my situation and had passed my claim with minimal formalities n queries done. Thanks a lot.

Prashant D

NA

I wanted to pen this email to echo my appreciation for the quality of service I experienced from Edelweiss Tokio Insurance. I had submitted an insurance claim for the demise of my spouse and in a matter of less than 1 week, the claim was settled. The paper work was smooth and your representative came and collected the documents when it was raining heavily in Mumbai. I very much appreciate the quality of your service, my huge thanks to associates who made this possible.

Ms. Sudeep Kaur

Director

Shoutout to @Edelweiss_tokio. Life Insurance claim applied on 10th, and claim amount received in 13th July. Lots of paper work and hassle, but all that got taken care of within about an hour during one visit to their branch office. Thanks!

Mamta Rani

Manager

I have purchased a Wealth plan with annual premium of Rs. 50000. The best plan of edelweiss life without any policy administration and allocation charges and also offering extra fund every year till end of PPT.The Best Plan in Insurance Sector by Edelweiss.

Irfan

Manager

Great work by Shubhashini Provide all the correct details and suggested me correct product

Anil Name

Manager

Awesome customer service provided by Ms Sneha Lele one of the best Relationship Managers Provided all the necessary information and resolved all the queries Kudos to her Keep up the good work

Ramdev

Manager

Exelent cooparation from custumure service people in whatsapp thank u very much

Deepak Biswas

Manager

Awesome service by the company employees very polite and listened to the queries carefully Very much satisfied with the services

Manoj Kumar Bhagat

Manager

I am satisfied with company officer who helped me and recalled and gave valuable suggestion time to time in getting the policy

Robin Kumar

Manager

I am satisfied with my policy and services provided to me. Thanks to the team members especially to Miss Renu who supported me in getting my documents fulfilled

Pratik Ghosh

Manager

Excellent service and guidance very polite and courteous team

Nareah Maragoni

Manager

Nice working with the associates

Aman Ahuja

Manager

Very polite and mannerful personnel they know how to handle thier client

Prashant w kalnawat

Manager

I have purchased unit linked equity plan through policy bazar after that your company communicate to me i very much impressed about your service and good behaviour of staff and working under very transparently and cooperative

Pradeeep Kumar

Manager

A good helpful team of people .....acted as per my requirement and schedules..... good job done.

Shashank Kamath

Manager

Feed backs from the customer Service section reminds me the Feeling...Customer is the King

Dr. Arjun Kumar

Manager

The customer service is excellent, guided and helped at each step.

Yogesh

Manager

I am happy and satisfied with the product and the product performance.

Asan

Manager

The ULIP products with Edelweiss are being customized. The funds are performing good. Over and above excellent service by the employees with good hospitality.

Ankit Kumar

Manager

I m very happy with edelwiss bcz they have provided very good plan at cheapest premium.

Rachit Aggarwal

Manager

I would like to commend Joella Crasto on her amazing customer mgt skills she will be an asset to any organisation she will work for her constant updates and prompt actions really delighted me and I have never experienced such a service from all other insurance companies I have dealt with

M Judith silva

Manager

Wow wonderful experience , very good customer service ,eventhough it's a online service I feel very comfortable. Thank you.

Rahul

Manager

Very prompt & informative customer service. They have the proper trained staff who cares for providing solution in a timely manner... reachable both through phone or email.

Jigar visapara

Manager

Very good customer service..I really appreciate customer care officer and my relationship manager to make process smoothly. Thank you

Vinay

Manager

Customer care was really good. They have good knowledge on Products and gives the customer valuable suggession

K Lalatendu Kumar

Manager

I am really happy for the customer service as they explained in detail about the product not once but n times as I was having lots of queries.

VEERANJANEYULU

Manager

customer service is good.doctor treated well.they arranged according to my convenience.

CHAITANYA

Manager

Very good follow up

Vedanth Bhartee

EAP 2017

I really wasn�t sure what my first job is going to be like and I wanted it to be something that has meaning, purpose and where I could create a difference. I chose Edelweiss Tokio because it is a rapidly growing company with endless opportunities for their employees under the Executive Analyst Program. I have been extremely fortunate to be in an extremely dynamic department of the Corporate Center within this organization.

Gaurav Batra

AVP, Actuary

The 3 years at Edelweiss Tokio Life have significantly enhanced my professional and interpersonal skills. Working for cross-functional projects considerably boosted my collaboration skills and business acumen, while new initiatives have helped me strengthen my execution excellence. I thank the Actuarial head for my nomination as I qualify for the Emerging Leader program for FY17-19.

Waseem Ahmed

EAP 2016

My year as an EAP has been very rewarding in terms of the quality and quantity of work I was assigned. Fortunately I was able to interact at length with some senior management, which helped me widen my perspective on how to overcome complex business hurdles. Cross functional projects helped me understand how various departments work and training programmes were a great source of on-the-job learning. I am now looking to pass on these learnings to the next batch of EAPs that have joined.

Rohan Goel

MAP, 2015

Working at Edelweiss Tokio Life has been truly rewarding! I have had the chance to work in two different teams under great mentors. One common theme in both roles is the huge amount of exposure I got and I think this is embedded in the organisational philosophy. This gives a great opportunity for freshers like me to grow professionally and to develop the entrepreneurial spirit.

Avinash Singh

Manager

All products are awesome!!!

Manoj Kumar Behera

Manager

1- A great opportunity to self clarification with the edelweiss team for customer regarding insurance. 2- It is the best online table of self execution to purchase a insurance plan according to your choice and capacity. 3- I have a confidence 100% of its positive growth in coming future. 4- According to my overlook all plans are customer friendly lower to high level customer. 5- Don't be late guys hurry up to take insurance decision for your family security.

Preeti Bhawsar

Manager

I am very delighted to have a product from Edelweisstokio as I go through with your customer service and it�s really very impressive and prompt. Best wishes!

Yatendra Singh Kushwaha

Manager

Extremely thanks to Edelweiss Tokio Team for step up with me by pouring their full strength for my valuable life.This Edelweiss Tokio Company is one of the finest company for providing instant or prompt services to me as a valuable customer honesty. This company will achieve extreme hight for success. Once again thank you very much.

kanaparthy S Reenu

Manager

i suggest my friends and near and dears best term policy edelweiss tokio life.

Durai Saravana Prakash

Manager

I had a smooth customer calls, guiding me, clarifying my queries. I need not go through queues, automated voices. Personal response made it a better experience. Thanks

Utpal Baruah

Manager

Guidance was extremely beneficial to decide and go ahead. Delightful services. Please keep it up.

Pravin P Sunewad

Manager

Executives are really very well doing job. Call and follow up is very strong. They give very important information.

Praveen Kumar

Manager

first i would like to thank customer executive team. from the day i have applied for policy all executive coordinated well and explained clearly about policy and helped me to fill application and supported in all aspects to get the policy thanks once again for the great support.

Sanjeev Yadav

Manager

I purchased the insurance policy from edelweiss with better rates as comparable to other companies , so it makes a remarkable and optimum benchmark for all the interested policy buyers

Sameer Namdev

Manager

Great Support for fulfilled my requirements.

Suresh Nagapatinam

Manager

Overall experience with Edelweiss has been good. I have a suggestion on term policies for teens around 18 years. As most of them wouldn't be earning or they wouldn't have Last 3 years ITRs, you should come up with a pension plan that they can go for without the ITRs. You can link their plan with the parent as the joint policyholder till the age of 23 or 24 years post which the actual policyholder (child) can continue paying the premiums. This way, we as parents can secure the future of our child

Nileshkumar Devaliya

Manager

One of the best product in market.

HARISH KUMAR

Manager

Overall experience is very nice. I am very much satisfied with customer care and their products.

Saurabh Raman Tripathi

Manager

This wealth plan is awesome, It will help to build good money and secure futue of our children.

Naleenkumar

Manager

I found the customer service very nice. I was in need of the tax saving document to submit in my office & that day (29th Dec 2017) was the last day to submit. But when I called up the customer service, everything sounded very positive. The person on the other side was very cordial & pleasant, heard my concerns very patiently & assured me that the document would be sent to me very soon. To my surprise I got the document in my inbox in 10 minutes. I wish I could remember the name of the person.

Rohit Vyas

Manager

One of the best product come across in searching of a perfect term plan.

Chaitanya Kotadia

Manager

Very good follow up

Hemraj Sharma

Manager

Excellent service by service executive.

V Sivakumar

Manager

I experienced very prompt & sincere service

Rajesh R Dhayalkar

Manager

We are very happy to share that customer service from your representatives are very nice, they did it in such a way that taking policy decisions make us more easy.Thank you

JayYogeshkumar Bhatt

Manager

I really appreciate the approach of the executive and realize for the importance of term plan especially thanks to Miss Manisha Mane.

Ankush jain

Manager

I have taken term plan with edelweiss which has no match with other competitors. No other insurance provides you 80 yrs coverage at such a low premium.

Rahul Bhushan

Manager

Very prompt & informative customer service. They have the proper trained staff who cares for providing solution in a timely manner... reachable both on phone or email.

Rajendra Dave

Manager

I applied for a Term Policy in Dec 2017, and while there were a few tests and clarifications of preexisting conditions, the communication and feedback from the company was professional, prompt, consistent and pleasant. The online support team was always professional and punctual and made it a point to provide me the status of the proposal every few days. I must make a special mention of Ms. Subhashini Shankar who guided me through the process, lent a patient ear when I had complex queries and al

Mohammed Zakeer

Manager

Acceptable customer service, however needs a lot of improvement. Focus on communicating to client and seek their concerns and explain the steps you have been taking to resolve the issue. Emails won't suffice.

Ujjwal Majumdar

Manager

While buying a policy online I took the support of the customer care, and it was really an awesome experience. So now I'm a proud member of EDELWEISS family

Thotli Jayaprakash

Manager

Customer care people were very good in resonding to all my querries with patience. I appreciate them

Sudipan Ghosh

Manager

The customer service is prompt and helpful for any clarification.

Premchandra Paswan

Manager

Very good to describe policy detail with very patience ,i like very much

Biswajit Roy

Manager

Customer service realy super and product schem is very nice.

Parameshkumar

Manager

Excellent customer service,one of the best service I never heard,all the very best team

Mrigendra

Manager

I just bought some other insurance along with Edelweiss Tokio...but Edelweiss Tokio service...u guys rock man... Thanks

Nitin Kedia

Manager

Timely followup and detailed information of staff helped me in buying the term plan and criti care plus. Got the term plan very quickly and hassle free.

Premal Parikh

Manager

Good overall experience with informed representative. Good website to buy insurance yourself.

Vikash Kumar

Manager

Customer services are very good and satisfied to answer any question.

Ravi Phani Sekhar Pampani

Manager

Recently taken TOTAL SECURE+ policy for me. I love the policy which cover me until I attain 80 years. Hassle free application procedure through online. Even at every small corrections/requirements customer care quick response is awesome. Complete physical check up at home is unbelievable. With in 10 days every thing completed and policy soft copy also available. Taken policy even doing my daily works as per my time convenience. Definitely a nice experience.

Pankaj Kumar Mandal

Manager

"I am very much happy with the customer care executives that deal with me from initial discussions regarding policy & its benefits plus facilities till the time to issuance of policy. They had also informed every steps till receiving the policy hard copy through courier. The third party associated i.e. for medical checkup team also very cooperative & helpful. Thanks to all these stakeholders in procuring this policy"

Sourabh Kapoor

Amritsar

I�m happy with the services of Edelweiss Tokio Life. All staff members are very professional. They provided guidance to complete the form and helped me in submitting my documents. They arranged my medicals and gave reminders from start of policy till issuance.

B. Nakkina

Godavari

Thank you for processing and issuing my policy. From the beginning till issuance of my policy, it�s been nice and hassle free. Your follow up and subsequent guidance, help in generating a smooth transaction.

Shiddarth Awasthy

Jharsuguda

I�m happy to get a term plan from Edelweiss Tokio Life and to be associated with such a reputed organisation. A good, calm and helpful representative assisted me throughout the process. Really appreciatable. Hope this will continue in the future.

Arvind Kumar

Consultant

I brought this plan because it is one of the very few policy which gives a coverage for 80 yrs. second I purchased it from policy bazaar.com, so have to mention that their coordination is also impressive. Third the communication from Edelweiss team was so good . they informed me every thing and let me informed at each and every stage.They personaly assigned me a person named Sneha from ET, she walked me through all the proceedings. I hope you people continue the service in India, like this

Nishant Kumar

Asst. Manager

Thanks for issuing the policy.I am very much satisfied with the professionalism shown by entire team (sales/UW/support).Special token of appreciation to Rohan in getting things clarified and resolved so promptly.Wonderful and pleasant expereince

Ramesh Munagala

Sr. System Engineer

As per my readings.. of edelweiss & tokio companies.. They are in very less aged. in Indian Insurance... but according to their commitment.. It will be better player in the market in the coming days.In term insurance, we have to candid in information to the company.. then everything is positive..I am the happy customer..

Alok Shukla

Sr. Manager

It was an absolute pleasure to interact with you for this policy issuance.Overall experience with Edelweiss Tokio was amazing & I'm extremely satisfied with the services.In fact the policy kit is one of the most innovative policy kits,especially the tag line "The key to your family's financial security".

Deepak Kulkarni

Director

Thank you for effectively closing the proposal.I would like to share my views regarding the service I received from Edelweiss Tokio and personally from Kaushik who has been my point of contact through out this transaction.Just to give you a background I work as Director with an IT MNC and I am someone who understands the insurance and Financial products very well.What was impressive with Edelweiss Tokio was the transparency in the whole process.I will be happy to suggest ET to my friends.

Kartik Nayak

Sr Engineer

Thanks for providing the good news that the policy has been issued.Yes,the service was very good from Edelweiss Tokio Life Insurance to avail this insurance within the scheduled time.I hope the same kind of support will continue for this long term relationship with Edelweiss Tokio.

Gorachand Adhikari

Sr. Engineer

I am very pleased to avail the services of Edelweiss Tokio. Very co-operative ,responsive & timely.I will surely recommend my friends and relatives to opt your services.