Edelweiss Tokio Life Insurance
Edelweiss Tokio Life Insurance
  • Customer Service
    Customer Service
    • Report A Claim
    • Renew Your Policy
    • Payment Receipt
    • Premium Paid Certificate
    • Fund Statement
    • Register for E-Nach
    • Claim Tracking
    • Register Complaint
    • Update FATCA/CRS
    • Update Contact Detail
    • Unclaimed Amount
    • Contact Us
    • NB Payment Link
    • SI - Credit Card
    • Application Tracker
  • Our Products
    Our Products
    • Capital Secure+ – A combination of market-linked and guaranteed returns

    • Edelweiss Tokio Life –Wealth Rise+ – A double-advantage ULIP

    • Edelweiss Tokio Life – Premier Guaranteed Income – A guaranteed income plan

    • Edelweiss Tokio Life – Wealth Secure+ – A new generation ULIP

    • Edelweiss Tokio Life – Zindagi Protect – A comprehensive term plan

    • All Products
  • Resume Application
    Resume Application
  • Blogs
    Blogs
  • Knowledge Center
    Knowledge Center
    • Life Insurance
    • Term Insurance
    • Unit Linked Insurance Plans
    • Guaranteed Income Plans
    • Retirement Insurance
    • Health Insurance Plans
    • Child Plans
    • Covid Insurance
    • NRI Insurance
    • Investment Plans
    • Endowment Plans
    • Group Insurance
    • Micro Insurance
    • Sabse Phele Life Insurance
    • Income Tax
  • About Us
    About Us
    • Why Choose Us
    • Public Disclosure
    • Awards & Recognition
    • Testimonials
    • Our Funds
    • Careers
  • Login
    Login
    • Customer Login
    • Partner Login
  • FOR CUSTOMER SERVICE
    Mon-Sat (10 AM TO 7 PM)
    1800 2121 212
    FOR PRODUCT QUERIES
    (Give a missed call on)
    022 6611 6040
    • Customer Login
    • Partner Login
Icon
Icon

Thank You!!

Icon

Error Message!

Error

Icon

Error Message!

Error

In the News

How Edelweiss Tokio Life built a people-centric company over a decade

23 Jul 2021

 

https://www.thenewsminute.com/article/how-edelweiss-tokio-life-built-people-centric-company-over-decade-152835

 

Guided by the belief that customer centricity is rooted in people centricity, Edelweiss Tokio Life Insurance has focussed on creating an environment that fosters growth, development and protects the overall wellbeing of its employees over the last 10 years. These efforts have culminated into the insurer being recently acknowledged as a Great Place to Work. 

 

Life insurance has always been a people’s business, more so in India, wherein face to face interactions play a big role in customer experience. This instrument primarily signifies a promise to protect people’s dreams and aspirations. Understanding these delicate nuances, Edelweiss Tokio Life has put a higher emphasis on building a new-age people-first business in a sector that carries a legacy spanning several decades. This has required a higher focus on understanding customer behaviour, empathy, and not only processes, which in turn has dictated the kind of culture the company wants to create for its employees. 

 

Over these last 10 years, the insurer has shown a commitment to primarily three aspects of employee engagement – Professional advancement, Personal Wellbeing, and Social Responsibility. With structured efforts on each of these factors, the company has been able to carry out meaningful engagement with its employees. 

 

Recognising People’s Edge

The company’s Employee Value Proposition – Edge has been a driving force behind a meaningful and effective employee engagement. Born from employee insights, Edge focusses on three key pillars – Growth, Development and Impacting Lives (Wellbeing & Social Responsibility). 

 

Under the aegis of Edge, the insurer charts out a learning journey for each employee, envisions their growth trajectory within the company, secures their overall wellbeing and promotes a sense of social responsibility through initiatives several initiatives, notable ones being Unlimited Umang, and Organ Donation. 

 

Unlimited Umang is a social initiative which aims to encourage a higher social involvement by its employees through a volunteering program. This initiative is currently working towards engaging Edelweiss Tokio Life employees in spreading financial awareness among marginalised women and equipping them with an understanding of the evolving digital world. Similarly, the insurer has adopted Organ Donation as its flagship social cause and has been making efforts in bridging the need gap of organ donors. 

 

The company has also identified and instituted skilling initiatives at multiple levels for its employees. Some noteworthy programs are Business Leader, Young Leader, and Women Leadership Program, which hope to nurture meritocracy and leadership within its existing talent pool. 

 

Coping with the pandemic

Employee wellbeing has emerged as one of the key concerns since last year given the public health crisis ravaging the world. The second wave of the pandemic was a graver concern and presented newer challenges in navigating this crisis for the employees. 

 

Building and retaining trust and confidence of employees was extremely critical during this period. In line with this objective, the company bolstered internal communication between leadership and employees to promote transparency.

 

Family has become an integral part of employee experience since the Covid 19 pandemic began. Edelweiss Tokio Life has been making efforts towards providing relevant and adequate support to employees and their families during this period. The second wave has led to an unprecedented loss of life, which has warranted going beyond the defined benefits to support employees and their families. 

 

Apart from routinely monitoring health status of employees and their families through an established mechanism, Edelweiss Tokio Life mobilised its local branches for employees in critical need of resources. The local HR partners and the managers played a key role in ensuring that such support was delivered timely to employees in need. 

 

Given the surge of information on Covid, people needed access to credible information. With this context, the insurer set up 2 helplines – one which offers verified information regarding Covid and related resources, and second wherein a TPA can help understand insurance-related concerns. Adequate financial preparedness also became a matter of concern. In cases where Mediclaim wasn’t enough for certain employees, the insurer has offered extended medical benefits and interest-free loans to help them tide through this temporary but essential financial need. The insurer is also delivering Covid Kits to affected employees, which has all the essentials like oximeter, steam inhalers, etc. The insurer has also carried out Inoculation drives for its employees and their families in addition to making the cost of vaccination reimbursable. 

 

Other than the physical fallout, mental health has suffered across the board owing to this pandemic. Edelweiss Tokio Life announced organisation-wide initiatives like sessions with doctors, Yoga, guided meditation, setting up of counselling helplines and more. The insurer has also set up grief counselling sessions for employees who have lost a loved one during the second wave to help manage the mental fallout. It also introduced Staycation, an initiative to offer extended weekends to its employees for facilitating a break from work and more time with family. 

 

Inclusion

Over the years, the insurer has placed a higher emphasis on inclusion and diversity in the workplace. Women, especially, have been an area of focus and the company has spent resources in understanding the challenges of this co-hort. Some of the important initiatives that have helped in attracting women talent has been flexi-working hours, maternity benefits, leadership programs and more. 

 

As the company completes 10 years in business, the insurer now intends on expanding its vision of diversity and inclusion to heed the importance and indispensability of all its employees.

 

This article has been created in association with Edelweiss Tokio.

0

    Top Press Release

    #news

    Here are some essential tips for building financial stability for women through life insurance

    13 May 2023

    18
    #news

    Life Insurance For Women Key To Ensure Financial Stability

    11 May 2023

    10
    #news

    How Edelweiss Tokio Life Insurances CSR campaign took their online initiative offline

    26 Apr 2023

    5
    #news

    Yielding independence in marketing

    23 Mar 2023

    20
    #news

    The pyramid of financial planning

    20 Mar 2023

    15
    #news

    20-day campaign ends with a marathon

    23 Feb 2023

    11
    #news

    Zindagi Express begins a 5,500-Km journey to raise Organ Donation awareness in India

    07 Feb 2023

    12
    #news

    Edelweiss Tokio Life rolls out campaign for organ donation

    05 Feb 2023

    16
    #news

    Zindagi Express reaches Bhopal to create awareness about organ donation

    24 Jan 2023

    6
    #news

    Edelweiss Tokio Life launches Premier Guaranteed STAR, a simplified income solution

    24 Jan 2023

    18
    • About Edelweiss Tokio
    • All Plans
    • Customer Service
    • Legal
    • Support
    • About Edelweiss Tokio

      • About Us
      • Board of Directors, Committees and Resignations
      • Key Management Persons
      • Edelweiss Tokio Life CSR Policy
      • Terms and conditions of appointment of the Independent Directors
      • Testimonials
      • Customer Advisory
      • Our funds
      • Become An Advisor
      • The Buzz
      • Notice & Scrutiniser Reports
      • Careers
      • Sitemap
      • Whistle Blower Policy
      • Remuneration Policy
      • Annual Return
      • Awards & Recognition
      • Branch List
    • All Plans

      • Term Insurance Plan
      • Term Insurance Plans - Hindi
      • Unit Linked Insurance Plans
      • Guaranteed Income Plan
      • Investment Plans
      • Child Insurance Plans
      • Retirement Insurance Plans
      • Retirement Insurance Plans - Hindi
      • Group Insurance Plans
      • Endowment Plans
      • Micro Insurance Plans
      • Sabse Pehle Life Insurance
      • Life Insurance Plan
      • NRI Insurance Plan
      • COVID-19 Insurance Plan
      • Health Insurance Plan
    • Customer Service

      • Service Parameters & TAT
      • Renew Online
      • Riders
      • E-Statements
      • NAVs
      • Grievance Redressal
      • Products and Riders
      • Unclaimed Amount
      • Payment options
      • Account Value Declaration
      • Fund history
      • Application Tracker
      • NB Payment Link
    • Legal

      • Terms & Conditions
      • Privacy Policy
      • Chat Policy
      • Fund Benchmark
      • Email Disclaimer
      • Institutional Disclaimer
      • Insurance Disclaimer
    • Group Companies

      • Edelweiss Financial Services Limited
      • Tokio Marine Holdings Inc.
    • Support

      • File A Complaint
      • Live Chat
      • Call Back
      • FAQ
      • Pre-sales process
      • Contact Us
    • Important Links

      • IRDAI
      • Life Insurance Council
      • Insurance Ombudsman
      • Anti Fraud Policy
      • Public Disclosure
      • Premium Calculator
      • Do Not Call Registry
      • Corporate Agents
      • Discontinued Products & Riders
      • Bonus Rates
      • Public Disclosure-Agent List
      • Goods and Services Tax
      • Consumer Education
      • Pre-Sales Process
      • Downloads
      • Terminated agents
      • IRDAI on Spurious Call
      • Electronic Insurance Account
      • Edelweiss Tokio CSR Policy
      • T&C of Appointment of ID
      • Proposal Forms
      • Notice on cash collection
      • Compounding Calculator
      • Retirement Calculator
      • Income Tax
      • UW Philosophy for PLHA
      • UW Philosophy for Disability / Mental Illness
      • UW Philosophy for Transgender Persons
      • Organ Donation
      • Simplified Claim Process
    Registered & Corporate Office: 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai – 400070
    T: 1800-212-1212 F: (022) 6117 7833care@edelweisstokio.in https://www.edelweisstokio.in

    Edelweiss Tokio Life Insurance Company Limited. All Rights Reserved. Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. IRDAI Regn. No.: 147. CIN: U66010MH2009PLC197336. Tax benefits are as per the Income Tax Act, 1961, and are subject to amendments made thereto from time to time. For more details on risk factors and terms and conditions, please read sales brochure carefully before concluding a sale. Flower & Edelweiss (as displayed above) are trademarks of Edelweiss Financial Services Limited; "Tokio" is Trademark of Tokio Marine Holdings Inc. and used by Edelweiss Tokio Life Insurance Co. Ltd. under license. Edelweiss Tokio Life Insurance Company Limited. Registered & Corporate Office: 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai – 400070.  Toll Free No.: 1800 212 1212 | Fax No.: +91 22 6117 7833 | www.edelweisstokio.in This is a Private website owned by the Company. Unauthorized scanning of vulnerabilities and exploitation of the same is strictly prohibited. If you have been found to do so, Company may bring Civil and/or Criminal action and/or legal proceedings against you which shall be entirely at your costs and consequences.

    BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/ FRAUDULENT OFFERS

    IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

    Copyright © 2019 Edelweiss Tokio Life Insurance Company Limited. All rights reserved.
    • Term of Service
    • Privacy Policy
    • Term of Service
    • Privacy Policy