Edelweiss Tokio Life Insurance
Edelweiss Tokio Life Insurance
  • Customer Service
    Customer Service
    • Report A Claim
    • Renew Your Policy
    • Payment Receipt
    • Premium Paid Certificate
    • Fund Statement
    • Register for E-Nach
    • Claim Tracking
    • Register Complaint
    • Update FATCA/CRS
    • Update Contact Detail
    • Unclaimed Amount
    • Contact Us
    • NB Payment Link
    • SI - Credit Card
    • Application Tracker
  • Our Products
    Our Products
    • Capital Secure+ – A combination of market-linked and guaranteed returns

    • Edelweiss Tokio Life –Wealth Rise+ – A double-advantage ULIP

    • Edelweiss Tokio Life – Premier Guaranteed Income – A guaranteed income plan

    • Edelweiss Tokio Life – Wealth Secure+ – A new generation ULIP

    • Edelweiss Tokio Life – Zindagi Protect – A comprehensive term plan

    • All Products
  • Resume Application
    Resume Application
  • Blogs
    Blogs
  • Knowledge Center
    Knowledge Center
    • Life Insurance
    • Term Insurance
    • Unit Linked Insurance Plans
    • Guaranteed Income Plans
    • Retirement Insurance
    • Health Insurance Plans
    • Child Plans
    • Covid Insurance
    • NRI Insurance
    • Investment Plans
    • Endowment Plans
    • Group Insurance
    • Micro Insurance
    • Sabse Phele Life Insurance
    • Income Tax
  • About Us
    About Us
    • Why Choose Us
    • Public Disclosure
    • Awards & Recognition
    • Testimonials
    • Our Funds
    • Careers
  • Login
    Login
    • Customer Login
    • Partner Login
  • FOR CUSTOMER SERVICE
    Mon-Sat (10 AM TO 7 PM)
    1800 2121 212
    FOR PRODUCT QUERIES
    (Give a missed call on)
    022 6611 6040
    • Customer Login
    • Partner Login
Icon
Icon

Thank You!!

Icon

Error Message!

Error

Icon

Error Message!

Error

In the News

Creating a positive EX requires consistency and sustainability

6 April 2020

The experience that employees derive from their organization is largely based on how companies make them feel; people may work for a salary or economic realities but ultimately, people should feel great about their association with an organization.

As the world of work undergoes disruption, embraces digital and faces a fierce war for talent and skills, creating an employee experience (EX) that differentiates employers and actually retains talent is going to be critical in all aspects. 

In an exclusive interaction with People Matters, Vikas Bansal, CHRO, Edelweiss Tokio Life Insurance shares his views on what organizations can do to create a superlative employee experience.

 

 

What are some of the critical things organizations can do to build a differentiated employee experience? 

Employee experience plays an important role especially in the life insurance sector, which is heavily reliant on advisory and customer service. Often, companies do not realize that focusing only on customer experience cannot generate the desired business impact unless they are creating the right employee experience. Both are intrinsically linked. 

There is no ‘one size fits all’ approach for EX. Every company has a unique make-up and must invest in recognizing relevant factors that will create a value-based culture, which will make way for the right employee experience. However, one crucial factor for the success of creating a positive EX is consistency and sustainability. 

Here are some key tenets that can guide a company in mapping out their EX journey: Association, Purpose, Recognition, Drive, and Well-being. The first three tenets help create pride in one’s work and therefore fulfill the last two. To put it simply, you need to institutionalize all the right technologies and platforms to empower your workforce.  

For instance, as a life insurance company, we need to create a platform that develops the knowledge of our advisors and equips them in dealing with customers. This, in turn, creates affinity for the work they are involved in and gives them a purpose or the fulfillment of carrying out meaningful work. Setting up recognition programs at regular intervals also provides them with the drive and passion for their work and keeps them invested in not only fulfilling their professional goals but also personal ones. 

 

 

How do you build a business case for EX such that it translates in every decision in the talent strategy to maximize business success. How can you design your EX vision to align it with your business metrics?

I wholeheartedly believe that an employee’s productivity directly relates to whether he believes that his role is meaningful. A higher sense of purpose is essential for productivity and EX can help achieve that. The older belief that financial remuneration is enough to keep an employee satisfied and productive is outdated. People want to work with organizations that provide value, professionally and personally.

To create synergy with business metrics, it is also critical for HR to partner with the business so that there is company-wide ownership of creating a meaningful and positive EX. When it is co-created with business, EX becomes a part of an organization’s growth story and a powerful tool for brand creation.

In fact, an MIT study predicts that EX can help an organization deliver 25% greater profitability, 2x customer satisfaction, and 2x innovation.

 

 

What are some of the things leaders can do to set such an example? There are many factors that can make or break Employee Experience, and one of the most critical ones is – the leadership. A leader’s role starts from first understanding what constitutes a great employee experience, the steps to make it happen, leading by example, and making EX a business priority for everyone.

Leadership, perhaps, plays the most important role in achieving the aforementioned tenets of EX. The success of EX is highly dependent on the belief of leaders in its impact on business and CX.  

Leaders play a crucial role in keeping the entire organization tethered to the values and business goals; they help create drive among employees and ensure them that their work is meaningful. In simpler words, they are the foremost agents in telling employees what they should feel about the organization. Creating a culture of open communication and transparency is also incumbent upon leaders as it creates a positive EX and belief in the organization.

 

 

How do you institute recognition programs that enable physical, mental, social and/or emotional wellness with high employee coverage, deliver a great employee experience and build a culture that performs?

A single recognition program cannot achieve the desired EX. There must be a greater emphasis on adopting a culture of appreciation. A culture, by definition, is a habit that you are less likely to digress from.  

Recognition can be in many forms – be it through customized development programs, simply recognizing the stellar work employees have showcased or becoming guardians of their wellness. At Edelweiss Tokio Life, we have tried to work on these parameters to ensure a higher involvement from employees. 

For instance, we have at least four types of development programs which are aimed at creating leaders, nurturing the individual contributors and enabling managers to effectively manage their teams. Similarly, we are trying to instill an entrepreneurial culture among our salesforce to recognize their potential and helping them fulfill their own dreams and aspirations. We have partnered with well-known educational institutions like NMIMS and IIM Indore that are creating a customized development module to address the leadership and entrepreneurial training needs of our employees. 

 

 

What are some of the things in your organization’s culture that contribute to building a superior employee experience which in turn translates into better customer experience?

While there are several initiatives we undertake to create a positive EX, there are some that stand out:

a) Vijaypath: The insurance industry is highly reliant on providing the right advisory to customers. Since inception, our salesforce has followed this need-analysis tools which provides customers with a complete overview of their needs and then recommends solutions to those address those needs. This has contributed to instilling the value of customer centricity among our employees. It has become a central point of employee experience, as it reflects our business ethics and emphasis on customer-centricity. 

b) Pro-entrepreneurial: We are extremely proud of our Managing Partner program. This recognition platform is applicable for our sales managers and is an industry-first property. Based on certain pre-decided criteria, our sales managers can ascend to the level of Managing Partner, wherein Edelweiss Tokio Life provides them with the infrastructure and capital support to set up their own office. While they continue to be an employee of Edelweiss Tokio Life, they are treated as a separate business unit. This has helped us create a sense of ownership and drive among our employees. 

As an extension of this program, we have identified nearly 100 sales managers across the country who hold the potential of becoming Managing Partners. They will undergo a development program called Apex which equips them to handle their own offices among other things. 

c) Emphasis on training: In the life insurance industry, knowledge and having the know-how to advise customers is a pre-cursor to having pride in work. We have been focusing on creating robust training processes that can help our employees fulfill those factors. In fact, we recently were accredited with ISO 21001:2018 Certification for Designing and Delivery of Learning Programs, which also is an industry-first development.

d) Tech-enabled systems: We recently launched an interactive chatbot on WhatsApp called Risa for our employees. The idea is to bring in agility and flexibility to work and these measures are helping us realize these aspirations. 

e) ICONS: We have instituted a recognition program for all our employees called ‘ICONS’ which not only recognizes their leadership, innovation, customer-centricity, but also their social responsibility. It is crucial for us as an organization that our employees be responsible citizens and provide community support wherever necessary. We have found an uproarious response always to all social initiatives be it Swachh Bharat Abhiyan, Contributing to Armed Forces or supporting a cause like Organ Donation. These kinds of recognition platforms have helped us instill a sense of social responsibility.

0

    Top Press Release

    #news

    Here are some essential tips for building financial stability for women through life insurance

    13 May 2023

    17
    #news

    Life Insurance For Women Key To Ensure Financial Stability

    11 May 2023

    10
    #news

    How Edelweiss Tokio Life Insurances CSR campaign took their online initiative offline

    26 Apr 2023

    5
    #news

    Yielding independence in marketing

    23 Mar 2023

    20
    #news

    The pyramid of financial planning

    20 Mar 2023

    14
    #news

    20-day campaign ends with a marathon

    23 Feb 2023

    11
    #news

    Zindagi Express begins a 5,500-Km journey to raise Organ Donation awareness in India

    07 Feb 2023

    12
    #news

    Edelweiss Tokio Life rolls out campaign for organ donation

    05 Feb 2023

    16
    #news

    Zindagi Express reaches Bhopal to create awareness about organ donation

    24 Jan 2023

    6
    #news

    Edelweiss Tokio Life launches Premier Guaranteed STAR, a simplified income solution

    24 Jan 2023

    18
    • About Edelweiss Tokio
    • All Plans
    • Customer Service
    • Legal
    • Support
    • About Edelweiss Tokio

      • About Us
      • Board of Directors, Committees and Resignations
      • Key Management Persons
      • Edelweiss Tokio Life CSR Policy
      • Terms and conditions of appointment of the Independent Directors
      • Testimonials
      • Customer Advisory
      • Our funds
      • Become An Advisor
      • The Buzz
      • Notice & Scrutiniser Reports
      • Careers
      • Sitemap
      • Whistle Blower Policy
      • Remuneration Policy
      • Annual Return
      • Awards & Recognition
      • Branch List
    • All Plans

      • Term Insurance Plan
      • Term Insurance Plans - Hindi
      • Unit Linked Insurance Plans
      • Guaranteed Income Plan
      • Investment Plans
      • Child Insurance Plans
      • Retirement Insurance Plans
      • Retirement Insurance Plans - Hindi
      • Group Insurance Plans
      • Endowment Plans
      • Micro Insurance Plans
      • Sabse Pehle Life Insurance
      • Life Insurance Plan
      • NRI Insurance Plan
      • COVID-19 Insurance Plan
      • Health Insurance Plan
    • Customer Service

      • Service Parameters & TAT
      • Renew Online
      • Riders
      • E-Statements
      • NAVs
      • Grievance Redressal
      • Products and Riders
      • Unclaimed Amount
      • Payment options
      • Account Value Declaration
      • Fund history
      • Application Tracker
      • NB Payment Link
    • Legal

      • Terms & Conditions
      • Privacy Policy
      • Chat Policy
      • Fund Benchmark
      • Email Disclaimer
      • Institutional Disclaimer
      • Insurance Disclaimer
    • Group Companies

      • Edelweiss Financial Services Limited
      • Tokio Marine Holdings Inc.
    • Support

      • File A Complaint
      • Live Chat
      • Call Back
      • FAQ
      • Pre-sales process
      • Contact Us
    • Important Links

      • IRDAI
      • Life Insurance Council
      • Insurance Ombudsman
      • Anti Fraud Policy
      • Public Disclosure
      • Premium Calculator
      • Do Not Call Registry
      • Corporate Agents
      • Discontinued Products & Riders
      • Bonus Rates
      • Public Disclosure-Agent List
      • Goods and Services Tax
      • Consumer Education
      • Pre-Sales Process
      • Downloads
      • Terminated agents
      • IRDAI on Spurious Call
      • Electronic Insurance Account
      • Edelweiss Tokio CSR Policy
      • T&C of Appointment of ID
      • Proposal Forms
      • Notice on cash collection
      • Compounding Calculator
      • Retirement Calculator
      • Income Tax
      • UW Philosophy for PLHA
      • UW Philosophy for Disability / Mental Illness
      • UW Philosophy for Transgender Persons
      • Organ Donation
      • Simplified Claim Process
    Registered & Corporate Office: 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai – 400070
    T: 1800-212-1212 F: (022) 6117 7833care@edelweisstokio.in https://www.edelweisstokio.in

    Edelweiss Tokio Life Insurance Company Limited. All Rights Reserved. Registered with Insurance Regulatory & Development Authority of India (IRDAI) as Life Insurance Company. IRDAI Regn. No.: 147. CIN: U66010MH2009PLC197336. Tax benefits are as per the Income Tax Act, 1961, and are subject to amendments made thereto from time to time. For more details on risk factors and terms and conditions, please read sales brochure carefully before concluding a sale. Flower & Edelweiss (as displayed above) are trademarks of Edelweiss Financial Services Limited; "Tokio" is Trademark of Tokio Marine Holdings Inc. and used by Edelweiss Tokio Life Insurance Co. Ltd. under license. Edelweiss Tokio Life Insurance Company Limited. Registered & Corporate Office: 6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road, Kurla (W), Mumbai – 400070.  Toll Free No.: 1800 212 1212 | Fax No.: +91 22 6117 7833 | www.edelweisstokio.in This is a Private website owned by the Company. Unauthorized scanning of vulnerabilities and exploitation of the same is strictly prohibited. If you have been found to do so, Company may bring Civil and/or Criminal action and/or legal proceedings against you which shall be entirely at your costs and consequences.

    BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/ FRAUDULENT OFFERS

    IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.

    Copyright © 2019 Edelweiss Tokio Life Insurance Company Limited. All rights reserved.
    • Term of Service
    • Privacy Policy
    • Term of Service
    • Privacy Policy