Policy Servicing TAT

POLICYHOLDER SERVICING TURNAROUND TIMES AS PRESCRIBED BY IRDAI FOR LIFE INSURANCE COMPANIES

Service     Maximum TAT
General
Processing of Proposal and Communication of decisions including requirements/issue of Policy /Cancellations15 days
Obtaining copy of the proposal30 days
Post Policy issue service requests concerning mistakes/refund of proposal deposit and also Non-Claim related service requests10 days
Life Insurance
Surrender value/annuity/pension processing10 days
Maturity claim/Survival benefit/penal interest not paid15 days
Raising claim requirements after lodging the Claim15 days
Death claim settlement without Investigation requirement30 days
Death claim settlement/repudiation with Investigation requirement6 months
Grievances
Acknowledge a grievance3 days
Resolve a grievance15 days

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