Policy Servicing TAT

POLICYHOLDER SERVICING TURNAROUND TIMES AS PRESCRIBED BY IRDAI FOR LIFE INSURANCE COMPANIES

Service Maximum TAT
Processing of Proposal and Communication of decisions including requirements/issue of Policy /Cancellations15 days
Obtaining copy of the proposal30 days
Request for Surrender / Partial Withdrawal15 days
Request for/Refund of proposal deposit/Refund of excess proposal deposit15 days
Maturity Claim / Survival Benefit / AnnuitiesOn or Before due date
Raising claim requirements after lodgment of claim15 days
Death claim settlement without any Investigation30 days
Death claim settlement/repudiation with Investigation requirement90 Days for adjudication + 30 Days for payment
Settlement of Health Claim30 days
Grievance Acknowledgement3 days
Grievance Resolution15 days

request a call back

for a scheduled call back, please share:

contact us

branch locator

Please enter your mobile number

enter your contact details

is there an issue? let us help you!

nothing to worry.

just fill in these details. we’ll help you out.

check status

mascot
mascot

Don’t wait. Complete your application by entering your transaction id.

mascot

Please enter your email address to get an email summary of your needs

mascot

By entering my contact details I authorize Edelweiss Tokio Life Insurance to Call or SMS me with reference to this enquiry. This overrides the DND registration of TRAI.
Product